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Artikel #:
14665436
Process Mapping, Process Improvement and Process Management: A Practical Guide to Enhancing Work Flow and Information Flow
90% of respondents would recommend this to a friend
Artikel #:
14665436
€ 33
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Podrobnosti produkta
- t last, a simple, well-written survey of process redesign that will help you transform your organization into a world-class competitor. Author Dan Madison explains the evolution of work management styles, from traditional to process-focused, and introduces the tools of process mapping, the roles and responsibilities of everyone in the organization, and a logical ten-step redesign methodology. Thirty-eight design principles allow readers to custom-fit the methodology to the particular challenges within their own organizations. Additional chapters by guest writers Jerry Talley, Ph.D., and Vic Walling, Ph.D., discuss cross-department process management and using computer simulation in redesign, respectively. Inside you’ll find detailed, illustrated discussions about:* The importance of process* Process mapping* Key stakeholders’ roles and responsibilities* The ten-step process redesign methodology* Process improvement and creating the process team* The four lenses of analysis* Customer report cards, benchmarking, and best practices* Process redesign case studies* Design principles for process redesign* Barriers to process redesign* Becoming a process-focused organization* Building cross-department process management* Using information technology in process management
| Publisher | Paton Professional |
| Publication date | August 12, 2005 |
| Language | English |
| Print length | 328 pages |
| ISBN-10 | 1932828044 |
| ISBN-13 | 978-1932828047 |
| Item Weight | 15.5 ounces (439.43 grams) |
| Dimensions | 6 x 0.74 x 9 inches (15.2 x 1.9 x 22.9 cm) |
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Process Mapping, Process Improvement and Process Management: A Practical Guide to Enhancing Work Flow and Information Flow
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